Refund & Return Policy
1. Returns
We accept returns within 7 days of delivery for eligible products.
To qualify for a return:
- The item must be unused and in original condition.
- The product must be in its original packaging with tags, manuals, and accessories included.
- Proof of purchase/order confirmation is required.
2. Non-Returnable Items
The following items are not eligible for returns:
- Used or damaged products caused by customer handling
- Products without original packaging
- Personal care or hygiene-related items
- Customized or made-to-order products
- Clearance or final sale items
3. Damaged, Defective, or Wrong Products
If you receive:
- a damaged item,
- defective product,
- or wrong item,
please contact us within 48 hours of delivery with:
- Order ID
- Photos/videos of the product
- Packaging images
Email: support@more2home.in
After verification, we will provide:
- Replacement, or
- Full refund, depending on availability.
4. Refund Process
Once your returned product is received and inspected:
- Approved refunds are processed within 5–7 business days.
- Refunds are credited to the original payment method.
- COD orders may require bank account details for refund processing.
Shipping charges are non-refundable unless the return is due to our error.
5. Cancellation Policy
Orders can be cancelled within 12 hours of placing the order or before dispatch, whichever is earlier.
Once shipped, the order cannot be cancelled.
6. Return Shipping
- If the return is due to a defective or incorrect product, we will cover the return shipping cost.
- For customer preference returns, return shipping charges may apply.
7. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your payment provider/bank.
- If the issue persists, contact us at support@more2home.in
8. Contact Us
For any return or refund queries, contact:
More2Home Support
Email: support@more2home.in
Working Hours: Monday – Saturday, 10 AM – 7 PM IST